How to Block a Lost Mobile Phone in Pakistan (PTA DIRBS Guide)

What is PTA DIRBS?

The Device Identification Registration and Blocking System (DIRBS) is a centralized system introduced by PTA to:

• Identify and block stolen or smuggled mobile phones

• Ensure only PTA-approved devices are used on local networks

• Protect users against misuse of lost or stolen phones

By using DIRBS, you can report a lost mobile phone in Pakistan and get it blocked so that no one else can use your SIM or access your data.

Why Should You Block a Lost Mobile Phone?

Blocking a phone through PTA:

• Prevents misuse of your SIM card and personal information

• Stops unauthorized calls, SMS, or mobile data use

• Reduces black market resale of stolen devices

• Adds a layer of security for your digital identity

Step-by-Step Guide: How to Block a Lost Mobile Phone in Pakistan

Here’s the official process through PTA DIRBS:

1. Gather Required Information

Before filing a complaint, make sure you have:

• Your IMEI number(s) (you can find them on the mobile box, purchase receipt, or by dialing *#06# on another phone before losing your device)

• Mobile phone details (brand, model, color)

• Your CNIC number

• Contact information

2. Access PTA Complaint Portal

Visit the official PTA Complaint Management System (CMS) at: https://complaint.pta.gov.pk/register

Alternatively, you can email complaint@pta.gov.pk or call the PTA helpline at 0800-55055.

3. Submit Lost/Stolen Mobile Complaint

• Select “Stolen Mobile Handset Complaint” option

• Fill in your personal details and device information

• Enter the IMEI number(s) of the lost phone

• Provide contact details for follow-up

4. Receive Complaint Reference Number

Once your request is submitted, you’ll get a reference number. PTA will verify the details and block your device within 24 hours.

5. Track Your Complaint Status

You can track the status of your request via:

• PTA CMS portal (using the reference number)

• PTA helpline (0800-55055)

6. Unblock Your Device (If Recovered)

If you recover your lost or stolen phone, you can apply for unblocking through the same portal by submitting another request with your complaint reference number.

Alternate Methods to Block a Mobile Phone in Pakistan

Besides the online CMS, you can also block your device by:

• Emailing PTA: Send details to complaint@pta.gov.pk with your IMEI, CNIC, and phone details.

• Calling PTA Helpline: Dial 0800-55055 to register your complaint.

How to Find Your IMEI Number?

If you don’t know your phone’s IMEI, here’s how you can find it:

• On the original mobile box

• On purchase receipt

• By dialing *#06# on your phone (note it down in advance for safety)

• In “Settings > About Phone” (for most smartphones)

Common Mistakes to Avoid

• Entering the wrong IMEI number (double-check before submitting)

• Delaying the complaint — report immediately to prevent misuse

• Forgetting to unblock the device after recovery

FAQs on Blocking a Lost Mobile Phone in Pakistan

Q1: How long does PTA take to block a stolen phone?
Usually within 24 hours after complaint submission.

Q2: Can I block multiple devices under one CNIC?
Yes, you can submit complaints for multiple devices if they are registered under your CNIC.

Q3: Will blocking stop someone from accessing my phone’s data?
Blocking prevents SIM usage and network access, but you should also use cloud backups and remote lock features (like Google’s Find My Device or iCloud).

Q4: Is there a fee for blocking/unblocking phones through PTA?
No, the service is completely free of cost.

Final Thoughts

Thanks to PTA DIRBS, blocking a lost or stolen phone in Pakistan is now fast, simple, and secure. By reporting immediately, you can safeguard your identity and prevent unauthorized use of your mobile device.

If you’ve lost your phone, don’t panic just follow the steps above to block your mobile through PTA DIRBS online and stay protected.